When responsibility shifts from the leader to the team, everything changes
I help managers, business owners and organisations build accountable, self-managing teams through clear thinking, honest conversations and culture by design— not pressure, fear or performance theatre
EXPLORE HOW I WORKHi, I’m Sue — and I help leaders create the space for their teams to thrive.
I help managers, business owners, HR teams and senior leaders who are tired of carrying responsibility alone. With 25 years’ experience, from HR in the City to supporting leaders across major organisations, my work blends lived experience, human psychology and commercial reality. I don’t turn people into a “leadership type” — I help them become grounded, trusted leaders who create real change in their teams.
READ MY STORYFACT!
Great managers create 48% more profit than their average colleagues.
Yet 60% of managers lack the basic skills to conduct a performance appraisal with a staff member.
If you are an organisation, business or individual manager wanting to succeed, get ahead, resolve negative, draining people issues in your workplace here is where you can learn how.
Source:Â GallupÂ
You’re not a bad leader or manager. You’re exhausted because too much responsibility has been allowed to land in the wrong place
Most managers and leaders were promoted because they proved themselves to be capable, reliable and committed. What is missing is the knowledge, skills and language on how to lead human behaviour, navigate difficult conversations, and build a culture where people actually take responsibility.
So they end up stressed, drained, overwhelmed— carrying the whole thing — quietly wondering why they seem to be the only ones that really care!
My programs exists because:
- Pushing harder doesn’t work
- Being more authoritarian costs you your people
- And lowering standards costs you your business and your self-respect
My work offers transformative clarity and game-changing thinking, built from lived experience and years in the trenches working with real leaders under real pressure. Not theory for theory’s sake. Just leadership that works where it actually matters — on the floor, in the meeting room, and in the moments that shape behaviour.
DISCOVER A NEW APPROACHMy Four Pillars of Behaviour —Changing Leadership
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Performance psychology, generous conversations, commercial clarity and culture by design — the foundations that help leaders influence behaviour, make better decisions and build teams who take ownership and thrive.
The Psychology of Performance
Build confidence, motivation and sustainable energy by understanding what truly drives behaviour—so leaders stop guessing and start influencing performance with intention
Generous Conversations
Develop honest, human conversations that build trust — from boundaries to feedback — without triggering defensiveness or eroding relationships.
Commercial Leadership Thinking
Lead with clarity on time, resources and priorities. Make faster, better decisions and embed commercial thinking across the whole team.
Culture by Design
Create culture with your people, not to them. Shape identity, behaviours and everyday habits that make ownership and accountability the norm
I offer a joined-up approach to leadership — from everyday conversations to whole-culture change
Everything I deliver sits on the same philosophy — but it’s designed to meet leaders and organisations where they actually are.
You can work with me through:
- Flagship culture change programmes
Including Creating the Accountability Culture — for organisations ready to shift
ownership from leaders to teams - Targeted skills programmes
Such as Generous Conversations™ — for managers who need immediate, practical
training support with difficult conversations and feedback - 1:1 and group coaching
Delivered in person and online for leaders who want deep, personalised development. - Public courses and in-house programmes
For individual managers, leadership teams, and whole organisations
However you work with me, the foundation is the same: a consistent philosophy centred on real behaviour change.
GET STARTEDIt works because it’s built for real leaders in real pressure — not ideal conditions
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Built on lived leadership experience, not theory alone
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Designed for busy organisations, stretched managers and SME owners
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Addresses how leaders unintentionally enable what frustrates them most
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Balances human-first leadership with commercial responsibility
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Focuses on identity and behaviour, not just skills
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Practical tools you can use immediately
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Works across individual leaders, teams and whole organisations
What people are saying
I have found Sue’s knowledge and experience that she has gained from many years in her field has given me so much clarity and confidence. I really do feel that this will have an impact for the rest of my life as a business manager and a business owner."
Felicity Hoddinott
Business Owner
It has been brilliant working with Sue. She has credibility and impact. The training we have received has a depth of intelligence and research which Sue is able to translate through to a tangible, usable and powerful model for delivery."
Shaun McConnell
HR Director
I can't recommend this course enough- it is excellent. Sue's knowledge and understanding of people management is absolutely brilliant. She gives sound, quality advice to manage and resolve difficult staff and staffing situations in a practical, easy to understand way. The course materials are very, very informative."
Brenda Kingswood
Course Participant
Ready for leadership to feel lighter — and more effective?
Whether you need:
- Support with difficult conversations
- Coaching for yourself
- Or a full culture shift for your organisation,
There is a way to lead that doesn’t require constant pressure, chasing, or quiet burnout.
One where:
- Responsibility is shared
- Accountability feels fair
- Culture is co-created
- And you don’t have to carry it all alone
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